Support and Maintenance Services

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ATTICINFO offers to provide the Support and Maintenance Services for Enterprise IT applications. We provide 1st, 2nd and 3rd Line 24/7 support Services in Onsite and Offshore Model. We will follow the either Clients Support Processes or ITIL Standard support process. We ensure that service provided is in line with agreed SLA's.

We follow well defined Transition Methodology to transition the applications support to ATTICINFO Support Team.

The Methodology is managed through Sequentially Running Phases as given below

✔ Due diligence Phase
✔ Knowledge Transfer and assimilation
✔ Shadow Support
✔ Steady State Support